Refund policy

RETURN POLICY

 FERME MARIEBOB  wants you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns for refund or merchandise credit under the following terms and conditions:

 

1. ITEM CONDITION. Unless an item is being returned because it was damaged or defective upon receipt, item(s) to be returned (select one):
   
   ☒  must be in new, unused, and saleable condition with tags attached.
             ☒  may be “open box” but must be complete and all original packaging intact.
   
   
   
2. FORM OF PAYMENT. For returned items, refunds will be issued
   as store credit only.
3. 
   Store credit may be issued at our discretion. Shipping and handling fees will be deducted from the refund amount if applicable unless otherwise stated.
   
   
4. EXCLUDED ITEMS. All items, with the exception of the following, are eligible for return (select those that apply):
   
   Clearance Items
   Final sale Items
   
   
   We reserve the right to refuse any return if the item does not meet the above criteria or at the discretion of store management.

 

1. IN-STORE RETURNS. Returns are accepted within 14 days of the original purchase with a valid receipt or proof of purchase.

 

1. ONLINE RETURNS. For items purchased online, returns are accepted within 14 days of the delivery date. To initiate a return, please contact us by email at infomb@fermemariebob.com to obtain a return authorization. Please include your original order number and reason for the return. Returns that are shipped without authorization may not be accepted. Please allow up to 14 business days for your refund to be processed once your return is received.

 

1. RETURN SHIPPING. Return authorization for items shipped in error, or items that are being returned because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned for other reasons will be charge and paid for by the customer.

 

1. RESTOCKING FEE. 
   
   Restocking fees are not charged by this retailer.
   
   

            _______________________________________________________________

If you have any questions about this return policy, please contact us at:

 

FERME MARIEBOB

infomb@fermemariebob.com